PATIENT WATCH is provided by Patient Watch Ltd (“we”, “us”, “our”, “PW”), a company registered in England with company number 14114586 a registered offices address at 15 LEOPOLD STREET, ENGLAND, BIRMINGHAM, B12 0UP.

PW acts as a “controller” in respect of certain personal data shared through Patient Watch. This means that PW is responsible for deciding how to hold and use this personal data and references below to “we”, “us” or “our” are to PW.

We are committed to protecting and respecting your privacy.

SCOPE OF THIS PRIVACY NOTICE

This notice (together with our end-user licence agreement as set out at Terms of Use ("TOU") and any additional terms of use incorporated by reference into the TOU applies to your use of:

• the PATIENT WATCH Service (the "Service") accessible through our website at https://www.patient-watch.com/ (the "Site");

This notice sets out the basis on which we will process any personal data we collect from you, or that you provide to us. ‘Processing’ for the purposes of this notice covers a very broad range of activities, including using, transferring, storing and even deleting data.

Please read the following terms carefully to understand our views and practices regarding your personal data and how we will treat it.

For the avoidance of doubt:

• By registering with, or using, the Site, or supplying data or information on the Site you acknowledge that you are aware of the collection, use and transfer of the relevant data and your personal data under the terms of this privacy notice (and the Terms of Use).

PERSONAL DATA WE MAY COLLECT IN RELATION TO YOU

We may collect, and process, the following types of personal data about you:

• You may give us information about yourself (“Submitted Information”) by a number of different routes, including:
  • information you provide to us or that we may collect, including but not limited when you:
    • Register
    • Edit your profile
    • Change your password
    • Verify a phone number or email address
    • Create a diary
    • Log a pain score
    • Send an email or SMS to or from site including all email addresses ending @patient-watch.com.
  • . The information that you give us or that we collect may include your name, email address, phone number, hospital number, GMC and password.
  • if you contact us, we may keep a record of that correspondence;
  • information provided when submitting or updating a request for support or contacting our support teams;
  • information provided in response to any surveys or requests for information which we may send to you from time to time or which you complete on our website (in line with your marketing and communications preferences as referred to above);
  • information collected as a result of any monitoring which may take place. We may monitor (which may include recording) certain interactions between us in order to comply with any legal obligations, to detect fraud or criminal activity as well as for training purposes; and/or
• Information we collect about you and your Device. Each time you visit the Site we may automatically collect the following information:
  • technical information, including the type of mobile device you use, a unique device identifier, mobile network information, your mobile operating system, and time zone setting ("Device Information");
  • health information stored on your Device which you have explicitly consented to sharing, and the providence of that data including the device used to collect that data, time, date ("Content Information"); and
  • details of your visits to the Site, and the resources that you access ("Log Information").

Age Limits

You may only access the Service if you are at least 18 years old.

USES MADE OF THE INFORMATION

We may use personal data we collect about you in the following ways:

• Submitted Information: We will use information which you submit as part of registering to use, or where you are using the Service in order to manage your account, to deliver the Service, to provide technical support, to contact you (including, without limitation, via SMS) so as to notify you regarding any important updates relating to the Site, to answer queries you might raise regarding the Site and for our own internal administrative purposes.
• For marketing purposes: We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising, including the following personal data control mechanisms:
  • We may use your identity, contact details and Device Information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (i.e. ‘marketing’).
  • You will receive marketing communications from us if you have requested information from us or receive services from us and you have not opted out of receiving that marketing.
  • We may ask you to identify areas of particular interest (which may be related to certain conditions) and if you choose to provide those details then we may send you information which we feel may be relevant to those areas of interest or which might otherwise be of interest to you based on the preferences identified.
  • We will get your express opt-in consent before we share your personal data with any third party for their marketing purposes.
  • You can ask us (or any third parties) to stop sending you marketing messages at any time (see below for further details).